About our guarantees

All items are guaranteed for domestic use on domestic premises. Details of the manufacturer guarantee will be included in the contents of the box or on the manufacturer website. If your product is eligible for a 6 Year Extension Guarantee, a certificate will have been handed to you at the point of sale or emailed to you if we have your details. Any additional extended guarantee information is detailed on your receipt. You may need to register with Arcam, Focal, KEF, Monitor Audio, REL and Roksan for years 2-5 of your guarantee – more information on this is included in the box of your purchase. Unfortunately, we cannot guarantee against misuse (e.g. spillages, blown speakers, etc), commercial use, loss of data stored on any form of writable/rewritable media/hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can’t apply. This guarantee is naturally in addition to your statutory rights.

Our VIP Club members enjoy a 6 Year Guarantee that is included on the vast majority of TVs, projectors and wireless music systems. This includes a free pick-up service for all TVs 40 inches or over. You may need to register with Epson, Panasonic, Optoma and Sony for the first 5 years of your guarantee – more information on this is included in the box of your purchase. Richer Sounds will then supply a certificate for the 6th year of your guarantee. You can join our free VIP Club in stores or online in seconds.

For most other products we offer an optional industry-leading 6 Year Supercare Guarantee or 6 Year TV Guarantee, which are available to buy any time within the manufacturer’s standard guarantee period. They offer a host of services and benefits. At just 10% of your item’s purchase price (£9.99 minimum), we think you’ll agree they offer fantastic value. What’s more, if you don’t use our Supercare Guarantee in the 6 year period, we’ll refund the cost of it. You really can’t say fairer than that! Plus, if we can’t fix a fault, we will give you a like-for-like replacement.