I need help with something I've purchased

We’re here to help!

...with setting up
We know new technology can often be tricky to get the hang of, so rest assured our team is here for you, in-store and over the phone, to talk you through any set-up issues. Whether it’s a problem connecting your components, tuning in TV channels or something more complex; the colleague who served you, or another member of our store team, is always happy to help. You can find your local branch phone number at the top of your sales receipt or by using our store finder.

...with free advice
We’re not just here if you run into difficulties, we can also help make sure you get the full potential from your system. Whether that’s choosing between set-up options, ensuring your new purchase plays well with your existing system, or talking you through quick, economical tricks to boost performance, like good cables and stands. Whatever your need, just pop into or ring your local branch for friendly advice.

...for years and years to come
We want you to be happy with your purchase and the service we provide for years to come. Our free VIP Club entitles members to a fantastic set of privileges, such as a 6 Year Guarantee included on the vast majority of TVs, projectors, wireless music systems, special discounts and exclusive offers, 8am-8pm access to our stores by appointment (subject to colleague availability)… You probably already are a member – if not, join here.

We genuinely want you to be a customer for life.