Welcome to our FAQs pageHere, we provide you with answers to our customers' most frequently asked questions. To make it even easier, we’ve put together a series of helpful videos, in which our colleague Josh from the Exeter branch tells you about our returns, refunds, sales & advice and so much more!
Sales & Advice
Repairs and Faulty Products
Returns, Exchanges and Refunds
Tech Help & Troubleshooting
Customer Information and Feedback
Your Rights & Legal Info
- I’d like advice and a quote before I purchase
- Find my local branch or call Telesales
- Check stock availability
- Price Beat
- Clearance items
- Delivery options & charges
- Order information
- Amending or cancelling my order
- Delivery information
- I've placed an order but haven't received any tracking information
- Damaged deliveries
- Our 6 Year TV & Projector Guarantees (included at purchase).
- Our 6 Year Hi-Fi, AV and Speaker Guarantees (chargeable, but fully refundable if unused).
- Our 6 Year Speaker Guarantees (included at purchase).
- How can I buy a 6 Year Guarantee?
- Do I have to register for my 6 Year Guarantee?
- How do I get a repair under my 6 Year Guarantee?
- Price beat
- VIP Club
- Free on-site quotations - we’ll come to you
- Buy Now Pay Later
- Gift vouchers
- Important customer information regarding Coronavirus (Covid-19)
- We welcome your feedback
- How can I make a complaint?
- Contact us
- The item I bought has been reduced
- Unsubscribe from the VIP mailing list