Welcome to our FAQs page
Here, we provide you with answers to our customers' most frequently asked questions. To make it even easier, we’ve put together a series of helpful videos, in which our colleague Josh from the Exeter branch tells you about our returns, refunds, sales & advice and so much more!
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Sales & Advice
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Repairs and Faulty Products
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Delivery Info
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Returns, Exchanges and Refunds
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Guarantees
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Tech Help & Troubleshooting
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Our Services
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Customer Information and Feedback
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Your Rights & Legal Info
Sales & Advice
- I’d like advice and a quote before I purchase
- Find my local branch or call Telesales
- Check stock availability
- Price Beat
- Demonstrations
- Clearance items
Repairs and Faulty Products
Delivery Info
- Delivery options & charges
- Order information
- Amending or cancelling my order
- Delivery information & important Coronavirus details
- Recycle your old TV when you buy a new 40" or larger TV
- I've placed an order but haven't received any tracking information
Returns, Exchanges and Refunds
Guarantees
- Our 6 Year TV & Projector Guarantees (included at purchase on the vast majority of products).
- Our 6 Year Hi-Fi, AV and Speaker Guarantees (chargeable, but fully refundable if unused).
- Our 6 Year Speaker Guarantees (included at purchase).
- How can I buy a 6 Year Guarantee?
- Do I have to register for my 6 Year Guarantee?
- How do I get a repair under my 6 Year Guarantee?
Tech Help & Troubleshooting
Our Services
- Price beat
- VIP Club
- Free on-site quotations - we’ll come to you
- Installations
- Buy Now Pay Later
- Gift vouchers
Customer Information and Feedback
- We welcome your feedback
- How can I make a complaint?
- Contact us
- The item I bought has been reduced
- Unsubscribe from the VIP mailing list
- Disposing of old equipment