Damaged deliveries

Please check the condition of all cartons as soon as they are delivered - if the packaging is damaged, please do not sign for the goods and notify us as soon as possible.

If the packaging is in good order, please go ahead and sign for the delivery.

After signing for your items, please check them as soon as possible. If the items are damaged, we have no recourse with the courier unless reported within 24 hours so please check thoroughly once received. In case of any damage, please let us know straight away.

If any item has arrived damaged, please take some photos (if possible) of the damage and the packaging. This will help us ensure we get things resolved for you as quickly as possible. You should then contact the store where you made your purchase, or for items bought over the phone contact our Telesales team, and for items bought online please contact our Web Aftersales team