Once your order has been dispatched, we will email you with your full sales receipt and any guarantee information (if applicable). This will be followed by an email from the courier providing you with your delivery information.
View more information about your chosen delivery service here.
If, after this time, you have still to take receipt of your order please email us providing your order number, name, address, brief details of what you ordered and any shipment number you may have. We strive to answer all queries within one working day (a working day is Monday-Friday, excluding bank holidays), although at busy times we do ask that you bear with us. Please submit your query only once, as repeated emails only serve to slow down our response time and can result in further delays to your order.
You can also contact our delivery service team by phone on 0333 900 0092 between the hours of 10:00 - 17:00 Monday to Saturday.
Please be aware of the following important information regarding deliveries, in light of the ongoing Coronavirus:
- Social distancing is about significantly limiting face-to-face contact with other people to avoid catching and spreading Coronavirus.
- It’s advised for everyone, even without any symptoms, and is strongly advised if you're over 70, pregnant, or have an underlying health condition.
- Also called staying at home, this is if you, or anyone you live with, either has Coronavirus, or displays symptoms of the virus.
- In this situation you should not be going out or having visitors. For advice on receiving deliveries see below.