Order information

All orders are shipped from our UK-based warehouse, using suitable third party couriers.

If this is your first order with us, please ensure you enter the correct billing address for the card before proceeding to your payment. This will ensure there are no delays in processing your order, particularly on orders requesting deliveries to alternative addresses.

Orders placed via PayPal can only be delivered to the delivery address entered on the Richer Sounds website. Please check the delivery address is entered correctly before you proceed to payment as, once the payment is complete, we are unable to change the address details for PayPal orders

You will receive on-screen confirmation of the order once your payment has been authorised, along with an email acknowledging your order and the address that the goods will be delivered to.

In both cases, you will be provided with an order reference number. This is not confirmation that the order is complete or that it has been dispatched. If we are made aware of any issues with the order, we will contact you via email. If you have not heard from us after 3 working days (a working day is Monday-Friday, excluding bank holidays), there may be an issue with your order that we are not aware of. In this instance please contact our Internet Sales team using the contact us form here or you can contact us by phone on 0333 900 0065 Monday - Friday 10:00 - 18:00, Saturdays 10:00 - 17:00. Please quote the order reference on your original order acknowledgement email with any enquiries.

In the rare case that we are out of stock of an item or there is a problem processing your payment after authorisation, we will contact you as soon as possible via email or by phone.

As part of our green credentials, we work hard to reduce the amount of waste we generate. This is why we avoid using excess packaging when sending items for home delivery, which includes not putting a smaller box in a larger one with extra padding when we dispatch items. If your purchase is a gift, please be aware that most items are delivered in the manufacturer's original packaging.

If you would like to discuss possible alternative delivery arrangements please contact us on 0333 900 0065.