We welcome your feedback

Happy with the service you’ve received?

If so, we’d love to hear about it. If you gave us your email address, your electronic receipt will also include a link to leave feedback on the Trustpilot review website. 

Unhappy with the service you’ve received?

We try our best but we’re only human! We understand that we don’t always get things right. If shopped in-store and aren't completely satisfied with our service then in the first instance please contact your local branch manager directly who should be able to quickly resolve things to your satisfaction.

If you have any query that the team in your local store cannot or have not been able to resolve at branch level then please email our Customer Service Team on customerservices@richersounds.com who will ensure we get things resolved for you asap. 

Write to our Founder & MD personally by email

Should you have any issues then please contact the store or department you made your purchase from who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email: customerservices@richersounds.com or phone: 0333 900 0094.

As a final last resort, which hopefully will not be necessary, please contact Julian Richer, our Founder, and Managing Director at julian@richersounds.com, who will oversee your correspondence and arrange for one of our senior team to help.