We welcome your feedback

Happy with the service you’ve received?

If so, we’d love to hear about it. If you gave us your email address, your electronic receipt will also include a link to leave feedback on the Trustpilot review website. 

Unhappy with the service you’ve received?

We try our best but we’re only human! We understand that we don’t always get things right. If shopped in-store and aren't completely satisfied with our service then in the first instance please contact your local branch manager directly who should be able to quickly resolve things to your satisfaction.

If you have any query that the team in your local store cannot or have not been able to resolve at branch level then please email our Customer Service Team on customerservices@richersounds.com who will ensure we get things resolved for you asap. 

Contact our Founder

If you feel any issues have not been resolved to your satisfaction, please write to our Founder & MD by email – julian@richersounds.com or by post at the below address – no stamp needed! Freepost suffered delays during lockdown, which meant customers could not write to Julian directly and which must have caused some frustration, so if you have an issue that has not been resolved to your satisfaction by your local store or our Customer Service team, you can now contact his private office team directly by email at the address above or by post:

Julian Richer, 
Richer Sounds Ltd.,
Freepost SE5508,
London
SE1 4BR

This is the only way we can rectify faults, which not only helps you, but us as well. We never forget there’s no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.