If your enquiry is to do with a store purchase or stock levels, your best bet in the first instance is to contact the store in question, as they will have the information on hand to be able to answer your query straight away. Store teams personally answer the phones from 9am Monday - Saturday and, in most cases, from 11am on Sundays.
To check stock availability, make a no obligation reservation, technical/location enquiries or for technical help, please contact your local store directly. You can find your local store, along with their phone number, e-mail address, and directions by using our store finder.
In the unlikely event that your product develops a fault then please use our online form to book a repair.
To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.
Please allow at least 14 days from your repair being booked in, before contacting us for a progress report.
You can find more information on what to do if your product has developed a fault by clicking here.
TVs over 40":
If you have a problem with your TV over 40", please contact our Customer Service team and we’ll put you in touch with the right people to talk it through and if necessary, arrange a repair.
All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. Your local branch will then advise the best course of action should a repair be needed.
To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help!
Just call us on 0333 900 0093
10:00 - 18:00 (Monday - Friday)
10:00 - 17:00 (Saturday)
and 12:00 - 16:00 (Sunday)
If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 7 days after purchase!
You can find your local branch using our store finder.
Our Central Customer Service team can help you with:
- If you have a faulty TV (40” and above), or if you would like an update on an existing TV repair.
- Any query that the team in your local store cannot or have not been able to resolve at branch level.
Please note, our Customer Service team can't check branch stock information or provide product advice. To check stock availability or for product advice, please call or pop into your local store.
You can find the locations of our 51 nationwide stores, phone numbers, and e-mail addresses by using our store finder.
You can access our online Customer Service and Frequently Asked Questions by clicking here.
If you feel any issues have not been resolved to your satisfaction, please write to our Founder & MD by email – firstname.lastname@example.org or by post at the below address – no stamp needed! Freepost suffered delays during lockdown, which meant customers could not write to Julian directly and which must have caused some frustration, so if you have an issue that has not been resolved to your satisfaction by your local store or our Customer Service team, you can now contact his private office team directly by email at the address above or by post:
Richer Sounds Ltd.,
This is the only way we can rectify faults, which not only helps you, but us as well. We never forget there’s no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.
Richer Sounds Ltd.,
Registered in England No. 1402643
VAT no. GB237678131