If your enquiry is to do with a store purchase or stock levels, your best bet in the first instance is to contact the store in question, as they will have the information on hand to be able to answer your query straight away. Store teams personally answer the phones from 9am Monday - Saturday and, in most cases, from 11am on Sundays.
To check stock availability, make a no obligation reservation, technical/location enquiries or for technical help, please contact your local store directly. You can find your local store, along with their phone number, e-mail address, and directions by using our store finder.
For technical help and product advice, both pre and post sale, please contact the store or team where you made your purchase where one of our colleagues will be happy to help.
In the unlikely event that your product develops a fault then please use our online form to book a repair.
To get an update on an existing repair please have your repair reference number or your receipt number ready and fill out our online form.
Click here for a repair progress report
Please allow at least 14 days from your repair being booked in, before contacting us for a progress report.
You can find more information on what to do if your product has developed a fault by clicking here.
TVs over 40":
If you have a problem with your TV over 40", please contact our Customer Service team and we’ll put you in touch with the right people to talk it through and if necessary, arrange a repair.
All other products:
Your first step should be to call your local branch for advice as we are often able to save you an unnecessary journey. Your local branch will then advise the best course of action should a repair be needed.
To place an order (including sales that require finance), please contact our Telesales team, who will be more than happy to help!
Just call us on 0333 900 0093
10:00 - 18:00 (Monday - Friday)
10:00 - 17:00 (Saturday)
and 12:00 - 16:00 (Sunday)
If you've seen a cheaper price, let us know, and we'll happily beat that price by up to £100 – even up to 7 days after purchase!
To take advantage of our Price Beat policy, simply visit or call your local store or give our Telesales team a ring on 0333 900 0093!
You can find your local branch using our store finder.
Our Central Customer Service team can help you with:
- If you have a faulty TV (40” and above), or if you would like an update on an existing TV repair.
- Any query that the team in your local store cannot or have not been able to resolve at branch level.
Please note, our Customer Service team can't check branch stock information or provide product advice. To check stock availability or for product advice, please call or pop into your local store.
You can find the locations of our 51 nationwide stores, phone numbers, and e-mail addresses by using our store finder.
You can access our online Customer Service and Frequently Asked Questions by clicking here.
E-mail the Customer Service team
Should you have any issues then please contact the store or department you made your purchase from who will be more than happy to help. Following that, our Customer Service team is available to assist with complaints or repair issues by email: firstname.lastname@example.org or phone: 0333 900 0094.
As a final last resort, which hopefully will not be necessary, please contact the office of Julian Richer, our Founder and Managing Director, at email@example.com. Julian will oversee your correspondence and arrange for one of our senior team to help.
Richer Sounds Ltd.,
Registered in England No. 01402643
VAT no. GB237678131