Standard delivery
- You will receive your standard delivery within 3-5 working days (barring unforeseen circumstances) from when you placed your order. (A working day is Monday-Friday, excluding bank holidays). We will send a delivery tracking email or text to you the evening before your delivery. (Exclusions and longer delivery times may apply to a small number of postcodes – find out more here.)
- Monday - Friday delivery.
Orders totalling up to £50 (smaller than a shoebox) excluding speaker cables
- Costing just £2.99
- Delivered via DPD between 08.30 - 18:00 within 3-5 working days.
- Orders dispatched within 2 working days.
- Tracking information sent via text and email (if provided) to confirm your delivery day.
For some DPD deliveries you won’t be asked to sign for your parcel, the driver will instead take a photo of it in your open doorway as proof it has been delivered. Certain higher-value items will require you to be present and provide a signature or PIN. Please have that information on hand to help your delivery go smoothly.
If you have previously received a delivery from DPD, you may have selected certain delivery preferences, including ‘deliver to a safe place’, which are saved to your account. Please note that these preferences will still apply, even if you no longer have the DPD app, unless you have specifically removed the preferences. Please check details before your delivery, by either updating the app, or downloading it again.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
Orders totalling over £50, costing under £100 (smaller than a shoebox) excluding speaker cables
- Delivery is FREE.
- Delivered via DPD between 08.30 - 18:00 within 3-5 working days.
- Orders dispatched within 2 working days.
- Tracking information sent via text and email (if provided) to confirm your delivery day.
For some DPD deliveries you won’t be asked to sign for your parcel, the driver will instead take a photo of it in your open doorway as proof it has been delivered. Certain higher-value items will require you to be present and provide a signature or PIN. Please have that information on hand to help your delivery go smoothly.
If you have previously received a delivery from DPD, you may have selected certain delivery preferences, including ‘deliver to a safe place’, which are saved to your account. Please note that these preferences will still apply, even if you no longer have the DPD app, unless you have specifically removed the preferences. Please check details before your delivery, by either updating the app, or downloading it again.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
All hi-fi, home cinema, accessories over £100 (including speaker cable) and TVs up to 32”
- Delivery is FREE.
- Delivered via DPD between 08:00 - 18:00 within 3-5 working days.
- Orders dispatched within 2 working days.
- Tracking information sent via text and email (if provided). DPD will also confirm a 1 hour delivery time-slot by 11:00 on the day of delivery.
For some DPD deliveries you won’t be asked to sign for your parcel, the driver will instead take a photo of it in your open doorway as proof it has been delivered. Certain higher-value items will require you to be present and provide a signature or PIN. Please have that information on hand to help your delivery go smoothly.
If you have previously received a delivery from DPD, you may have selected certain delivery preferences, including ‘deliver to a safe place’, which are saved to your account. Please note that these preferences will still apply, even if you no longer have the DPD app, unless you have specifically removed the preferences. Please check details before your delivery, by either updating the app, or downloading it again.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
1 man delivery (TVs and high value items up to 1.19 metres in length)
- Delivery is FREE.
- Delivered via BJS home distribution between 07:00 - 21:00.
- Delivered within 3-5 working days.
- Orders dispatched within 2 working days.
- Once dispatched BJS will contact you to offer a delivery day via email and text (if provided), to confirm you are happy with the delivery day you must either reply YES to the text or confirm by following the link provided on the email.
- The night before delivery BJS will confirm a 3 hour delivery time-slot and on the day of delivery they will call to confirm they are on their way to you; this usually occurs 45 - 60 minutes before their arrival.
- Once a free delivery has been confirmed, if it is then cancelled or no one is there to take the delivery, rebooking the delivery for another day may incur a charge.
The delivery crew are only permitted to deliver the product over the threshold and into a desired room of choice, for TV sizes 43" and below, these will be delivered into a hallway, they are not able to leave products either on the doorstep, with a neighbour, in an outbuilding or safe place. If you are concerned about this for any reason, please contact our customer service team to discuss what can be done to help on 0333 900 0094 between the hours of 10:00 - 17:00 Monday to Saturday.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
2 man delivery (TVs and high value items 1.2 metres in length and over)
- Delivery is FREE.
- Delivered by BJS or our very own in-house Richer Sounds delivery team.
- Delivered within 3-5 working days.
- Orders dispatched within 2 working days.
- Orders being delivered by BJS; once dispatched, the courier will contact you to offer a delivery day via email and text (if provided), to confirm you are happy with the delivery day you must either reply YES to the text or confirm by following the link provided on the email.
- The night before delivery will confirm a 3 hour delivery time-slot and on the day of delivery they will call to confirm they are on their way to you; this usually occurs 45 - 60 minutes before their arrival.
- Once a free delivery has been confirmed, if it is then cancelled or no one is there to take the delivery, rebooking the delivery for another day may incur a charge.
The delivery crew are only permitted to deliver the product over the threshold and into a desired room of choice, they are not able to leave products either on the doorstep, with a neighbour, in an outbuilding or safe place. If you are concerned about this for any reason, please contact our customer service team to discuss what can be done to help on 0333 900 0094 between the hours of 10:00 - 17:00 Monday to Saturday.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
Next working day delivery (A working day is Monday-Friday, excluding bank holidays)
- Delivery cut off 17:30* Monday - Friday.
- Monday - Friday delivery.
- Orders placed before 17:30* Monday - Friday are dispatched the same day and delivered on the next working day.
- Orders placed after 17:30* on Friday until 17:30* Monday are dispatched on Monday evening and delivered on Tuesday, excluding public holidays where next working day deliveries are dispatched on Tuesday evening and delivered on Wednesday.
* Excludes bank holidays.
All hi-fi, home cinema, accessories and TVs up to 32”
- Costing up to £6.95
- Delivered via DPD between 08:00 - 18:00.
- Tracking information sent via text and email (if provided), DPD will also confirm a 1 hour delivery time-slot by 11:00 on the day of delivery.
- Orders placed after 17:30* on Friday until 17:30* Monday are dispatched on Monday evening and delivered on Tuesday, excluding public holidays where next working day deliveries are dispatched on Tuesday evening and delivered on Wednesday.
For some DPD deliveries you won’t be asked to sign for your parcel, the driver will instead take a photo of it in your open doorway as proof it has been delivered. Certain higher-value items will require you to be present and provide a signature or PIN. Please have that information on hand to help your delivery go smoothly.
If you have previously received a delivery from DPD, you may have selected certain delivery preferences, including ‘deliver to a safe place’, which are saved to your account. Please note that these preferences will still apply, even if you no longer have the DPD app, unless you have specifically removed the preferences. Please check details before your delivery, by either updating the app, or downloading it again.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
* Excludes bank holidays
1 man delivery (TVs and high value items up to 1.19 metres in length).
- Costing up to £19.95 - We only charge one price for one order, meaning our customers don’t pay charges per box.
- Delivered via BJS home distribution between 07:00 - 21:00.
- Orders placed before 17:30 Monday-Friday are delivered on the next working day.
- Orders placed after 17:30 on Friday until 17:30 Monday are dispatched on Monday evening and delivered on Tuesday, excluding public holidays where next working day deliveries are dispatched on Tuesday evening and delivered on Wednesday.
- Once dispatched BJS will contact you to confirm your delivery day via email and text (if provided).
- The night before delivery BJS will confirm a 3 hour delivery time-slot and on the day of delivery they will call to confirm they are on their way to you; this usually occurs 45 - 60 minutes before their arrival.
The delivery crew are only permitted to deliver the product over the threshold and into a desired room of choice, for TV sizes 43" and below, these will be delivered into a hallway, they are not able to leave products either on the doorstep, with a neighbour, in an outbuilding or safe place. If you are concerned about this for any reason, please contact our customer service team to discuss what can be done to help on 0333 900 0094 between the hours of 10:00 - 17:00 Monday to Saturday.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
2 man delivery (TVs and high value items 1.2 metres in length and over).
- Costing up to £39.95 - We only charge one price for one order, meaning our customers don’t pay charges per box.
- Delivered via BJS home distribution between 07:00 - 21:00.
- Orders placed before 17:30 Monday-Friday are delivered on the next working day.
- Orders placed after 17:30 on Friday until 17:30 Monday are dispatched on Monday evening and delivered on Tuesday, excluding public holidays where next working day deliveries are dispatched on Tuesday evening and delivered on Wednesday.
- Orders being delivered by BJS; once dispatched, the courier will contact you to confirm your delivery day via email and text (if provided).
- The night before delivery the courier will confirm a 3 hour delivery time-slot and on the day of delivery they will call to confirm they are on their way to you; this usually occurs 45 - 60 minutes before their arrival.
The delivery crew are only permitted to deliver the product over the threshold and into a desired room of choice, they are not able to leave products either on the doorstep, with a neighbour, in an outbuilding or safe place. If you are concerned about this for any reason, please contact our customer service team to discuss what can be done to help on 0333 900 0094 between the hours of 10:00 - 17:00 Monday to Saturday.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
Nominated Day Delivery
- Choose your delivery day up to 7 working days in advance. (A working day is Monday-Friday, excluding bank holidays)
- Monday - Saturday delivery available (excluding Sundays & public holidays). Orders placed before 17:30 will be dispatched the same day.
- Delivery cut off 17:30* Monday - Friday.
* Excludes bank holidays.
All hi-fi, home cinema, accessories and TVs up to 32”
- Costing just £6.95
- Delivered via DPD between 08:30 - 18:00.
- Tracking information sent via text and email (if provided) to confirm your delivery day, DPD will also confirm a 1-hour delivery time-slot by 11:00 on the day of delivery.
For some DPD deliveries you won’t be asked to sign for your parcel, the driver will instead take a photo of it in your open doorway as proof it has been delivered. Certain higher-value items will require you to be present and provide a signature or PIN. Please have that information on hand to help your delivery go smoothly.
If you have previously received a delivery from DPD, you may have selected certain delivery preferences, including ‘deliver to a safe place’, which are saved to your account. Please note that these preferences will still apply, even if you no longer have the DPD app, unless you have specifically removed the preferences. Please check details before your delivery, by either updating the app, or downloading it again.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
1 man delivery (TVs and high value items up to 1.19 metres in length).
- Costing up to £19.95 - We only charge one price for one order, meaning our customers don’t pay charges per box.
- Delivered via BJS home distribution between 07:00 - 21:00.
- Once dispatched BJS will contact you to confirm your delivery day via email and text (if provided).
- The night before delivery BJS will confirm a 3-hour delivery time-slot and on the day of delivery they will call to confirm they are on their way to you; this usually occurs 45 - 60 minutes before their arrival.
The delivery crew are only permitted to deliver the product over the threshold and into a desired room of choice, for TV sizes 43" and below, these will be delivered into a hallway, they are not able to leave products either on the doorstep, with a neighbour, in an outbuilding or safe place. If you are concerned about this for any reason, please contact our customer service team to discuss what can be done to help on 0333 900 0094 between the hours of 10:00 - 17:00 Monday to Saturday.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
2 man delivery (TVs and high value items 1.2 metres in length and over).
- Costing up to £39.95 - We only charge one price for one order, meaning our customers don’t pay charges per box.
- Delivered via BJS home distribution between 07:00 - 21:00.
- Orders being delivered by BJS; once dispatched, the courier will contact you to confirm your delivery day via email and text (if provided).
- The night before delivery the courier will confirm a 3 hour delivery time-slot and on the day of delivery they will call to confirm they are on their way to you; this usually occurs 45 - 60 minutes before their arrival.
The delivery crew are only permitted to deliver the product over the threshold and into a desired room of choice, they are not able to leave products either on the doorstep, with a neighbour, in an outbuilding or safe place. If you are concerned about this for any reason, please contact our customer service team to discuss what can be done to help on 0333 900 0094 between the hours of 10:00 - 17:00 Monday to Saturday.
Members of our delivery team may wear body cams that record audio and video while your delivery is taking place. This is for your protection and theirs, but if you don't want to be recorded, please let them know and they will turn their cameras off. Should you wish to see any of the camera footage from your delivery, please email us at DP@richersounds.com
Thank you for your understanding.
Click & Collect next working day from your local store
Our ‘Click and Collect’ service is available on all products available to add to basket on our website, simply select the option to click and collect your order when choosing your preferred delivery option, you will then be asked to confirm which store you would like the item(s) delivered to.
- FREE collection 7 days a week from 50 stores nationwide
- Order by 17:30 and collect your items the next working day*
- Order after 17:30 and collect from two working days*
- Order by 17:30 Thursday and you can collect your purchase Saturday or Sunday, if preferred
- When your items arrive at our store, the store colleague will call you on the phone number provided or e-mail you directly to book a collection time that's convenient for you.
*Excluding weekends and bank holidays.
If you would like to collect your item(s) sooner or the item you are looking to purchase is one of our in store only deals, you can call your local store to check live stock information and if your chosen item is available you can reserve for up 72 hours. When you arrive in-store simply pay for your item(s) and take them away or if you have the time feel free to have a brew, a chat with one of our in store colleagues or a play in one of our in store Experience rooms.
To check the number for your local store and to see their opening times please click here