Frequently Asked Questions
We have provided the answers to the most commonly asked questions below.
Sales & Advice
- I’d like advice and a quote before I purchase
- Find my local branch or call Telesales
- Check stock availability
- Price Beat
- Demonstrations
- Clearance items
Repairs and Faulty Products
Delivery Info
- Delivery options & charges
- Order information
- Amending or cancelling my order
- Delivery information & important Coronavirus details
- Recycle your old TV when you buy a new 40" or larger TV
- I've placed an order but haven't received any tracking information
Returns, Exchanges and Refunds
Guarantees
- Our 6 Year TV & Projector Guarantees (included at purchase on the vast majority of products).
- Our 6 Year Hi-Fi, AV and Speaker Guarantees (chargeable, but fully refundable if unused).
- Our 6 Year Speaker Guarantees (included at purchase).
- How can I buy a 6 Year Guarantee?
- Do I have to register for my 6 Year Guarantee?
- How do I get a repair under my 6 Year Guarantee?
Tech Help & Troubleshooting
Our Services
- Price beat
- VIP Club
- Free on-site quotations - we’ll come to you
- Installations
- Buy Now Pay Later
- Gift vouchers
Customer Information and Feedback
- We welcome your feedback
- How can I make a complaint?
- Contact us
- The item I bought has been reduced
- Unsubscribe from the VIP mailing list
- Disposing of old equipment