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Richer Sounds Online Customer Service
Frequently Asked Questions
Frequently Asked Questions
We have provided the answers to the most commonly asked questions below.
Sales & Advice
I’d like advice and a quote before I purchase
Find my local branch or call Telesales
Check stock availability
Price Beat
Demonstrations
Clearance items
See all 8 articles
Repairs and Faulty Products
My item has developed a fault
I want an update on my repair
Out of guarantee repairs
Chargeable repairs T&Cs of service
Delivery Info
Delivery options & charges
Order information
Amending or cancelling my order
Delivery information & important Coronavirus details
Recycle your old TV when you buy a new 40" or larger TV
I've placed an order but haven't received any tracking information
See all 9 articles
Returns, Exchanges and Refunds
Returning faulty items
Unwanted items
Amending or cancelling my order
Guarantees
Our 6 Year TV & Projector Guarantees (included at purchase on the vast majority of products).
Our 6 Year Hi-Fi, AV and Speaker Guarantees (chargeable, but fully refundable if unused).
Our 6 Year Speaker Guarantees (included at purchase).
How can I buy a 6 Year Guarantee?
Do I have to register for my 6 Year Guarantee?
How do I get a repair under my 6 Year Guarantee?
See all 10 articles
Tech Help & Troubleshooting
I need help with something I've purchased
My item has developed a fault
Caring for your OLED / QLED premium TV
Spares and accessories
Tech blog
Jargon buster
Our Services
Price beat
VIP Club
Free on-site quotations - we’ll come to you
Installations
Buy Now Pay Later
Gift vouchers
See all 8 articles
Customer Information and Feedback
We welcome your feedback
How can I make a complaint?
Contact us
The item I bought has been reduced
Unsubscribe from the VIP mailing list
Disposing of old equipment
See all 11 articles
Your Rights & Legal Info
Terms and conditions
Privacy policy